Shipping & Delivery
At Embroed, we carefully coordinate production, packaging, and transportation to provide a reliable delivery experience for our customers.
Production
Sauna products may be produced according to the selected model, configuration, and customization requirements. Production time varies depending on the product and order specifications.
Custom orders may require additional production time.
Packaging
After production is completed, each sauna is carefully prepared and securely packaged for transportation. Large sauna shipments may require specialized freight handling because of their size and weight.
International Transportation
Orders may be transported internationally from the manufacturing facility to the destination country before final delivery. Delivery times may vary depending on production schedules, transportation routes, customs processing, carrier availability, and destination.
Delivery
Once the shipment reaches the destination region, it may be transferred to a local or regional carrier for final delivery.
Customers should ensure that the delivery location is accessible and suitable for a large sauna shipment.
Tracking
Tracking information will be provided when available after the order has been handed over to the carrier.
Delivery Times
Estimated production and transit times are provided as general guidance and are not guaranteed. Actual delivery times may vary because of production schedules, weather, customs, transportation conditions, carrier delays, or other circumstances beyond our control.
Thank you for choosing Embroed for your purchase. Please review the following shipping and delivery terms:
Shipping Method: Free Shipping
Order Processing Time: 1-3 business days
Production Time: 30-40 business days
Delivery Time: 25-35 business days
Please note that in case of natural disasters, holidays, bad weather, or other unforeseen circumstances, there may be a slight delay in delivery. We appreciate your understanding and patience during these exceptional circumstances.
Upon shipment, we will provide you with a tracking number to track your order.
Taxes & Additional Charges
Applicable sales taxes, if any, are calculated based on the shipping address and applicable law and will be shown at checkout before payment.
Standard freight shipping is included for eligible delivery locations as described below. Certain non-standard services or delivery conditions may result in additional charges, including address changes after shipment, remote-area delivery, special handling, liftgate or forklift services, or delivery locations that are not safely accessible by the assigned carrier.
Any applicable additional charges will be communicated to the customer before they are incurred whenever reasonably possible.
Special Delivery Conditions & Additional Charges
Our standard freight service is intended for accessible residential delivery locations within the contiguous United States.
Additional charges may apply when special services or delivery conditions are required, including:
- Remote or difficult-to-access delivery locations
- Address changes requested after shipment
- Liftgate, forklift, trailer, or other special unloading equipment
- Re-delivery caused by an inaccessible or incorrect delivery address
- Storage or detention charges caused by customer-related delivery delays
- Special delivery arrangements requested by the customer
If an additional charge is required, we will provide the applicable amount or estimated cost before the charge is incurred whenever reasonably possible.
Address Modification: If you need to modify your shipping address after placing the order, please contact our customer service within one week to make the necessary changes.If there's a need to change the address for sauna delivery, any additional fees incurred will be the responsibility of the customer.
Due to our delivery via truck, if after the sauna has arrived at the local station, the truck cannot enter and unload properly due to customer address issues, any forklift or trailer costs will be the responsibility of the customer.
Damaged or Missing Items: We take great care in packaging every sauna unit and provide extra padding to ensure safe transportation. However, if you receive a damaged or incomplete order, please make a note on the delivery receipt or contact us within 24 hours of receiving the delivery. We will promptly replace any damaged or missing parts free of charge, provided we receive notification within this timeframe. Failure to contact us within 24 hours may result in applicable fees for restocking or replacement, as well as any shipping charges as per the logistics company's bill.
For any further inquiries or assistance, please email us at info@embroed.com or call +1 (725) 294-5446. We are dedicated to providing excellent customer service and will respond to your inquiries as soon as possible.
CONTACT INFO
Email: info@embroed.com
Phone :+1 (725)294-5446
Service Time:
Monday–Friday, 9:00 AM–6:00 PM (PT)
